Duties

Handle client queries (written and telephonic) regarding claims, new business, premium accounting, receipting, and banking
Compile monthly statistics of processed queries and analyse them per type
Benchmark service delivery capability through market intelligence
Support the creation of a high-performance culture in the department

Qualifications

Degree in Risk and Insurance Management or Business Management
Minimum of 2 years customer service experience
Excellent customer care and negotiation skills
Strong computer skills
Ability to work quickly under pressure with minimal supervision
Team player with a professional attitude when dealing with clients
Good knowledge of Doves Funeral Assurance products and operations

Application Procedure
If you meet the above requirements, submit your CV by hand to HR or email it to hr@doves.co.zw by 14:00 hours on 22 August 2025.